Privacy Policy

We want visitors to our websites to be able to take part fully in the activities and offers we provide. We also want to make sure that when we collect information from you, we do so in a way that does not infringe your right to privacy.

This Privacy Policy is designed to give you useful information about the way we collect and use personal information and how we use cookies.

Please read the following information carefully because by visiting www.shanafoods.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of GDPR May 2018, the data controller is Shana Foods Ltd of Unit 5, Second Way, Wembley, HA9 0YJ (referred to in this policy as “we”).

 

We may collect and process the following data about you:

Information you give us.

You may give us information about you by filling in forms on our site, competition entries or by corresponding with us by phone, e-mail or otherwise. We will only use that information as we specifically state when you provide that information or as set out in this policy.  Some examples of the information that we collect and how we use it are:

Newsletters: We send newsletters that keep readers up-to-date with information on our products, availability, events, offers etc.  If you would like to subscribe to one of our newsletters, we will require you to send us your email address so that we can send the newsletter to you.  We may also ask you to provide other information about yourself, such as your name, age, sex, where you shop and your location so that we can personalise your newsletters.

Prize Promotions: We regularly run competitions and prize draws and, in addition to your answer or entry, we will require you to send us certain information, such as your name and email address.  We will only use this information to administer the promotion and for any other purpose to which you consented when you entered.

Email and other contact details: You may wish to contact us from time to time by sending us letters or emails or by filling in contact forms on our websites.  We will only use this information to respond to your query or suggestion.

 

Information we collect about you.

With regard to each of your visits to our site we may automatically collect the following information:

Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Information about your visit, including the full Uniform Resource Locators from which you have visited our site or that you visit after our site; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

 

We will use this information:

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • To allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure;
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

 

Information we receive from other sources.

We may receive information about you if you use any of the other websites we operate or the other services we provide.  We may also receive information about you from any of business partners to whom you may have given your details with permission for them to send it to us.

 

Cookies

We use technology that many other websites employ, including, without limitation, “cookies” or small data files stored on your computer’s hard drive, to collect information. In some instances, we also use cookies to collect information in connection with future visits from that website, to recognize you as a previous visitor and to track your activity on our website. You do not need to have cookies turned on to participate in our surveys or to visit our website.  You can refuse cookies by turning them off on your browser.

 

We use the data we collect to respond to the request that you send us such as your request for information, or your request to subscribe to a service we may, in addition to;

  • Administer, protect and improve our website
  • Better understand website visitors
  • Identify server issues/problems
  • Compile website statistics and usage
  • Personalise website experience
  • Improve our products and services
  • Inform you about our products and services

 

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

 

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.  We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements or to protect our rights, property, or safety or that of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If you believe that, at any time, we are handling your data incorrectly, then it is your legal right to complain to the ICO.

 

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staffs operating outside the EEA who work for us or for one of our suppliers or group companies. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Third Party Sites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 

BY USING THIS SITE, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE ENTIRE TERMS OF USE AND PRIVACY POLICY.

 

© Shana Foods Ltd., 2018. All Rights Reserved.

 

If you have any questions about this policy, please email info@shanafoods.com or write to: Shana Foods Ltd, Unit 5 Second Way, Wembley, Middlesex, HA9 0YJ.